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An AI receptionist that never misses a message.

Your customers write on WhatsApp at 23:00 and call during lunch. The agent answers in their language, books the appointment and passes anything sensitive to a person, with the conversation summarised.

Short answer

An AI receptionist is an agent that answers incoming WhatsApp messages, web chat and (optionally) phone calls using your own FAQs, prices and calendar. ORVL builds one as a single system from €3,900 (AED 15,900) excl. VAT, live within 30 days or the setup fee is refunded. It replies in Arabic, English or Dutch, books and reschedules appointments, and hands complaints, medical or financial questions to your team.

Who it's for

Teams that live on the phone and WhatsApp.

Clinics, estate agencies, service businesses and shops where most enquiries are the same twenty questions and a booking, and where a slow reply means the customer goes elsewhere.

Messages and calls after hours go unanswered until the next morning
Front-desk staff interrupted all day by routine questions
Customers write in Arabic, English or Dutch, sometimes in one message
No record of what people asked or why they didn't book
What you get

What's included.

01WhatsApp + web chat agent

On the WhatsApp Business Platform and your website, trained on your FAQs, prices and policies.

02Bookings in your calendar

Checks live availability, books, reschedules and sends confirmations and reminders.

03Voice option

Answers your phone line after hours or at peak times; callers can always ask for a person.

04Three languages

Arabic (Gulf and MSA), English and Dutch, switching when the customer does.

05Hand-off with context

Complaints, refunds, medical or financial questions go to staff with a summary of the chat.

06Weekly overview

Volumes, bookings made, unanswered questions and the topics customers ask about most.

How it works

From call to live.

Day 1Free 30-minute call

We look at your channels, booking flow and the questions you get.

Week 1Knowledge and rules

Your FAQs, prices, tone and the cases that must go to a person.

Week 2–3Build and connect

WhatsApp number, website widget and calendar connected; tested on real questions.

Week 3–4Go live and tune

Live with your customers, reviewed weekly for the first 30 days.

Price & timeline

What it costs.

One systemfrom €3,900AED 15,900 · one-time · live in 30 days or setup fee back
Plan first€1,950AI Blueprint · AED 7,900 · 100% credited if you build within 60 days
Keep it running€490/moRun & Care · AED 1,990/mo · cancel monthly

All prices excl. VAT. "From" covers a standard scope; your fixed quote comes from the Blueprint. Model and messaging fees (for example WhatsApp per-message charges from Meta) depend on volume and are estimated in the Blueprint.

Ownership

You stay in control.

The agent runs on your WhatsApp Business account and your calendar. You approve its knowledge and tone before go-live, and you can switch it off at any time.

Labelled as an assistant; customers can ask for a person at any moment
Answers only from knowledge you approved
Medical, legal and payment questions always handed to staff
Every conversation logged and reviewable
FAQ

Common questions.

Can it work on our existing WhatsApp number?

Usually yes. The number moves to the WhatsApp Business Platform (the API version). A number used in the normal WhatsApp Business app has to be migrated, which we handle with you; chat history in the app is not carried over.

Is there a free trial?

Yes. The free 7-day pilot puts a starter agent on your website or WhatsApp, trained on your FAQs, in English or Arabic. One pilot per company.

What does WhatsApp itself cost?

Meta charges per message for some message types, for example template messages sent outside the 24-hour customer-service window. Those fees depend on volume and country and are estimated in your Blueprint.

Will callers know it is AI?

Yes. We label it as an assistant. Under the EU AI Act (Article 50) people must be told when they are talking to an AI system, and we apply the same standard in the UAE.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.