Home / Services / 02

AI Customer Support

live demo
The problem

Why teams bring us in.

Customers expect answers in minutes on WhatsApp, email and chat. Your team spends its day repeating the same answers while urgent cases wait in the queue.

The same 20 questions answered by hand every day
Slow replies after hours and at weekends
Urgent cases buried under routine tickets
What you get

Everything included.

01Support agent

Answers on WhatsApp, email and web chat in your tone of voice.

02Trained on your knowledge

Policies, FAQs, order data and past answers, kept up to date.

03Arabic & English

Replies in the customer's language.

04Smart hand-off

Sensitive or complex cases go to your team with full context.

05Weekly report

Volumes, resolution rate and the questions customers ask most.

How it works

From audit to live.

Week 1Knowledge setup

We collect your FAQs, policies and tone of voice.

Week 2Build & connect

The agent is connected to your channels and order data.

Week 3Test with your team

Real questions, reviewed answers, rules tuned.

OngoingGo live & improve

Weekly tuning based on real conversations.

Connects to

Works with your tools.

WhatsApp BusinessGmailOutlookWebsite chatShopifyZendeskHubSpot+ custom APIs
Guardrails

You stay in control.

Hands off to a human on complaints, refunds and anything sensitive
Every conversation logged and reviewable
Answers only from approved knowledge
Industry packages

Where this system shines.

FAQ

Common questions.

Will customers know it's AI?

You decide. Most clients label it as an assistant and offer a human at any time.

What if it doesn't know the answer?

It says so and passes the conversation to your team with a summary.

Can it take actions, like changing an order?

Yes, within rules you set. Anything above your limits waits for approval.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll show you what AI Customer Support would take off your team's plate, and what it would cost.

Other services

Explore more systems.