A port city with a software habit.
The North Sea Port area around Ghent, with its canal-side industry, generates a steady flow of orders, shipping documents and supplier paperwork. Meanwhile the city's university and science parks feed a biotech and tech scene with modern tools and fast-growing teams.
Teamleader, one of the most widely used CRM and work-management tools among Belgian SMEs, was founded in Ghent. For many local firms, the quickest win is an agent that keeps Teamleader up to date instead of a person doing it after every call.
Local, in practice.
Tone and vocabulary that sound Flemish, not Hollands.
Contacts, deals, tasks and notes updated by the agent.
Orders, delivery notes and certificates read and checked.
Incoming e-invoices matched against orders; finance approves.
English-language support agents for SaaS and biotech teams selling abroad.
Regulation, in plain words.
Belgian rules apply in full; the design is documented so your DPO or accountant can check it.
Remote, in Dutch.
We work with Ghent clients online, in Dutch or English: audit and Blueprint on video, build in your accounts, weekly reviews. Team training can be online or planned on location.
We have no office in Ghent and no published Belgian client case yet. We show the Teamleader and document flows on sample data first.
Published prices.
All prices excl. VAT. "From" covers a standard scope; your fixed quote comes from the Blueprint. Model and messaging fees (for example WhatsApp per-message charges from Meta) depend on volume and are estimated in the Blueprint.
Common questions.
Do you have an office in Ghent?
No. Oravel is based in Dubai and works with Belgian clients remotely.
Does it sound Flemish?
We write the agent's knowledge and tone with your team in Flemish Dutch and test it on real questions before go-live.
We use Teamleader. Can the agent work inside it?
Yes, through Teamleader's API: it can create and update contacts, companies, deals, tasks and notes with the access you approve.
Can it process Peppol e-invoices?
It can read and match them and flag exceptions. Booking stays with your accountant or finance team.
Want this in your business?
Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.