Why insurance brokers look at ai receptionist.
After a car accident or a burst pipe, clients call their broker first. If they get voicemail, they call the insurer directly or decide the broker is not much use, and the broker loses the moment that defines the relationship.
Most other contacts are routine: a copy of the policy, a green card before a holiday, a new address. Each takes a few minutes, but together they keep account managers away from renewals and advice.
What the agent does, step by step.
Call, WhatsApp or email, matched to the client and policy.
First notice of loss, document request, policy change or advice question.
Date, place, what happened, photos, other parties and police reference.
Policy schedule, green card or certificate sent from the broker system.
Claim files and any cover or advice question passed on the same day.
Systems it works with.
Policy and client data come from the broker system; in the Netherlands often ANVA, using SIVI data standards.
Where a human decides.
Whether something is covered is a regulated judgement, not a chatbot answer.
How you know it works.
Measure: claims reported to the broker rather than directly to insurers, time to first handler contact, and document requests handled without staff.
Example with assumed numbers: an office receives 15 document requests and 4 claim reports a day. If the agent handles the documents end to end at 5 minutes each, that is over an hour a day back for account managers.
The example uses assumed numbers to show the method. It is not a client result or a promise.
What it costs.
All prices excl. VAT. The fixed quote comes from the AI Blueprint.
When this is not the right build.
If your clients are large corporates with a dedicated account manager each, they will expect that person, not an agent.
Common questions.
Can clients upload accident photos via WhatsApp?
Yes. Photos and documents are attached to the claim file; they are not assessed by the AI.
What about the European accident statement?
The agent can send the form or a link and record that it was completed. Filling in liability is up to the client and the handler.
Want this in your business?
Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.